1. Begin by preparing the treatment area, ensuring it's clean, and use a razor to remove the hair you want to treat. Ensure your skin is dry before proceeding with the device.
2. Connect the power cord to the adapter and then plug it into a power outlet.
3. Press the On/Off button briefly on the device's side to power it on. The device offers five intensity levels; adjust by pressing the ON/OFF button. Higher levels provide more energy and faster results. It's recommended to start at level 1 and increase gradually.
4. Wear protective goggles before proceeding.
5. Position the light outlet vertically on the skin you're treating. Ensure the hair removal intensity indicator is on, indicating full contact. Press the flash button to start the hair removal process. If the intensity indicator doesn't activate, it means the device isn't in full contact with the skin.
6. Once hair removal is done, hold the On/Off button for 1-2 seconds to power off the device (never unplug it directly to avoid damage).

For optimal results, we advise using the handset three times a week during the first two weeks, and then reducing usage to two times a week
for the following two weeks. Subsequently, you can decrease the frequency to once every two weeks or once a month for touch-ups as required. It's also beneficial to tailor your routine to your hair growth. Should you encounter
thicker hair or persistent areas, consider increasing both the gear level and frequency of use. Nonetheless, always monitor your skin's response and make adjustments to prevent discomfort or adverse reactions.

You can apply your handset to any body part, including the Brazilian (Bikini area) and face. However, avoid using it around the eyes (limit usage to below the cheekbones).

Please note that our IPL is not designed for use on the 'inner parts of the bikini area,' so avoid using it on the labia minora, vagina, scrotum, or anus.

To minimize discomfort, we recommend starting at the lowest intensity level when treating the bikini area, inner thighs, and buttocks, as these areas can be more sensitive.

Yes, we suggest shaving the treatment area beforehand. Shaving to the appropriate length will help IPL in effectively targeting the hair follicles.

Jisau is the company incorporating Sapphire Ice-Cooling patented technology to deliver painless treatments. Users will experience no discomfort during the procedure.

The primary benefit of IPL hair removal technology is its lack of adverse effects on the skin and body. IPL is a widely accepted, extensively researched method for safe and efficient long-term hair removal. Our IPL handsets are FDA-cleared for safe use at home and also hold certifications from FCC, CE, & RoHS.

Typically, we suggest the age range for IPL use to start from 15 years old and above, as body hair tends to mature around this age. However, some individuals may have mature follicles at a younger age. Therefore, the decision to use IPL will vary for each user. We recommend that anyone under 18 seek approval from their parents or consult with a specialist (such as a cosmetician or dermatologist) before using our products.

1. Sapphire Pro 2.0 Hair Removal Device
2. Power Cord
3. Protective Glasses
4. Razor
5. User Manual
6. Guide Card

If you placed the order under your registered account, you can log in to our website using your email and track the order status in "My Orders."
If you placed the order without signing in, please click on this link and provide your Order Number and Email Address to view your order details.
Once your package has been shipped, we will send a tracking number to your email. You can use this number to track the delivery of your package.

Changes or cancellations to your order are only available within a 2-hour window from the time of placement, if the order has not been processed yet. Since we process orders promptly, we may not always be able to make changes or cancellations. To proceed, promptly reach out to our Customer Care team (within 2 hours) at support@jisau.com, including the details of your change or cancellation request.

We share in your excitement about receiving your new product. Shipping times are variable, and we collaborate closely with our carriers to expedite your order's delivery. Kindly allow 1-3 business days for processing at our warehouse before shipment. Orders sent via standard shipping generally arrive within 4-11 days, while those sent via express shipping typically arrive in about 3-8 days. *Please note that carrier processing times may affect these estimates.

Jisau provides international shipping services. However, free standard shipping is available only to the following regions:
Free Standard Shipping Regions: North America, Canada, Asia, Europe, and Australia.
For countries not included in the above list, customers are responsible for shipping costs and duties. Please reach out to support@jisau.com to confirm the total cost for international orders.

Please note that certain countries may impose local taxes and import duties, which are not reflected in the displayed prices. The buyer or recipient of the shipment is accountable for any such taxes and duties. While our products are available worldwide, we cannot ensure that they comply with every country's import regulations. If uncertain, we recommend checking with your country's customs office before placing an order.

It's probable that your package will be delivered in the next few days, but it's advisable to inquire with your neighbors or local post office for additional details in the interim. If your order doesn't arrive within a couple of days, please reach out to our Customer Service team within 14 days of the last tracking update. Kindly provide your order number and tracking information so we can look into this matter for you.

You can modify the shipping address only before your order is shipped. Please reach out to us at support@jisau.com to provide the accurate shipping details. Our team will assist you in updating the address. Once your order has been shipped, we are unable to change the delivery address or options. Any re-shipping costs will be the responsibility of the customers.

Jisau accepts Paypal, MasterCard, Apple Pay, Amex, Visa, ect.

If you have an outstanding order and wish to change your payment method, follow these simple steps:
1. Log in to 'My Account' and access 'My Orders.'
2. Select the unpaid order you want to complete payment for.
3. Click on 'Edit Order,' choose your preferred payment method, and proceed with payment.

Jisau offers a 90-day no-questions-asked return policy. However, there are restocking fees based on the condition of the returned product: 5% for unopened items or cancellations in transit, and 10% for opened items. The returned product must be in resalable condition with its original packaging. To initiate a return, please contact support@jisau.com. Please note that returns without Jisau's approval or a provided return label will not be accepted. If you receive a defective or damaged product, inform us at support@jisau.com, and we will happily send you a replacement. Failure to notify us of any issues with the product may result in the assumption that it was received in good condition. Damaged items returned without prior notification cannot be processed for return.

1. Contact Us: Reach out to us with your name, order number, details of the item for exchange or return, photos of the item being returned, and the reasons for your return. We will then provide you with a printable shipping label along with instructions. This label includes our return address and essential details about your returned order.
2. Print the return label: Properly pack your return item(s) in the original box and affix the provided return label on the outside of the package.
3. Post the package: Take the package to a nearby post office and send it back to us. If you need urgent handling of the returned parcels, please inform us and provide the tracking number for the returned parcels. Please Note: Due to the high value of our products, drop off your package at the nearest post office; DO NOT use post boxes. Jisau will not be liable for any packages lost in post boxes.
4. Notification of receipt: We will notify you once we receive your package and process your return within 1-3 business days.
5. Refund process: Your refund will be issued to your original payment method once we verify that your package meets our return standards. Please allow 10-15 business days for the refund to reflect in your bank account (refund processing times may vary between banks).

After our team receives and inspects your returned item, our accounting department will process your refund within 5-10 business days. You will receive an email confirmation at the email address linked to your order, specifying the refunded amount. The method of refund depends on your initial payment method.

We provide price adjustments under the following conditions:

• Price adjustments are only applicable within 7 days of your purchase.
• If eligible for an adjustment, the price difference will be refunded to your original payment method within 7 to 10 business days.
• Clearance and Final Sale items are not eligible for price match adjustments

At Jisau we prioritize quality. Every Jisau device undergoes rigorous testing to ensure top-notch quality and performance. Our limited 2-year warranty safeguards against defects in materials and workmanship of your device. This warranty begins on the date of purchase and expires two years thereafter.

However, please note that this limited warranty excludes coverage for damage, defects, or failures resulting from misuse or abuse, improper care, impact or insertion of foreign objects, vandalism, improper storage, incorrect maintenance or repair, application of harmful chemicals, fire, water, abrasives, negligence, failure to follow manufacturer's instructions, loss of the device, normal wear and tear, alteration, and overuse whether professional or commercial.

Proof of purchase includes any document that indicates the date of purchase, details of the purchased product, and information about the seller.

Examples include:

Sales receipt
Order confirmation email
Sales invoice
Order details

Our handset is designed to filter out all UV wavelengths, including those below 1200nm in the IPL spectrum, which is a standard practice for most IPL systems. This filtering prevents the light from harming the skin's outer layers. As a result, our IPL handset does not cause cancer, and you can use it confidently without concerns.

We have conducted extensive clinical trials on the safety and efficacy of IPL technology, making it a widely adopted hair removal method in both professional clinics and households. When used according to the instructions provided, our handset poses no harm to users. Jisau ensures that all UV light is filtered out from the IPL's light spectrum, including wavelengths below 1200 nanometers. This industry-standard practice, common among most IPL systems, is implemented to safeguard against skin damage caused by light rays. As a result, you can expect to avoid long-term complications such as skin diseases and premature aging.

We advise against using IPL on scars or tattoos due to potential discomfort and heat buildup in these areas. However, using IPL around tattoos is generally acceptable.

This product is not recommended for use if you have any of the following conditions:

• A known skin disorder
• Skin conditions such as allergic dermatitis, eczema, etc.
• Photosensitive epilepsy or photosensitivity
• Menstruation, pregnancy, or lactation
• Dark black or sunburned skin (please refer to the skin tone chart)
• Broken skin, scabs, healed wounds, cancer, or hemangioma
• Any artificial aesthetic, prosthetic, or plastic area
• Tattooed areas

While there is no evidence suggesting that IPL has negative effects during pregnancy or breastfeeding, we advise against using IPL during these periods as a precautionary measure.

Don't let your travel plans interrupt your smooth skin routine. Our products are designed with a lightweight and compact design and do not contain a battery, allowing you to enjoy smooth skin wherever your travels take you.