At Jisau, ensuring your satisfaction is our utmost priority. This commitment is reflected in our 30-day hair-free money-back guarantee for Jisau IPL device purchased. If, within 30 days of buying from our official website, you are dissatisfied with the product or its results, you have the option to return it for a refund.
To uphold fairness in applying our return policy, we advise users to adhere to the recommended usage as outlined in the manual for at least one month before initiating a return request. By following these guidelines, users should observe a noticeable reduction in hair growth after about a month of consistent use. We encourage extending your personal trial period to the full 30 days since individual responses to IPL treatment can vary, and some may require a longer time to see significant results. Please note that failing to use the device for at least one month as recommended in the manual will render the return policy void.
Furthermore, it's important to acknowledge that IPL may not deliver the same effectiveness for everyone, depending on their hair color and skin tone. We strongly advise reviewing the suitability chart on our official website before making a purchase decision. Should you have any inquiries or require assistance regarding IPL, our products, or any other matter, please feel free to reach out to our customer service team at support@jisau.com.
Please give the required return information to initiate your return and refund request.
Prior approval is required for returns to be considered for a refund or exchange. Items returned without pre-approval may not be accepted, and you may be responsible for any shipping costs incurred.
The device you intend to return must be in its original condition, undamaged, and in its original packaging as received. Failing to meet these conditions may lead to additional charges or make it impossible to return the product altogether.
The request for return must be submitted within 30 days from the purchase date.
To start the return procedure, kindly complete the form or share the following details via email
- Your order number.
- A valid reason for your return or exchange.
- Specify the quantity of products you wish to return.
- If requesting an exchange, specify the desired color and model.
- Clear photos of the product(s) to assess their condition; if you have the original packaging, include photos of that as well.
- If you no longer have the original packaging, please mention this in the email or the 'description' section of the form for further assessment.
Reach out to us via email. Once approved, we will provide you with a printable shipping label containing our return address and essential details about your returned order.
Ensure your return item(s) are packed securely in the original box and attach the provided return label to the exterior of the box.
Ship the item(s) back to us using your local post office. Because of the product's value, we highly recommend personally delivering the package to a post office employee. We do not recommend depositing it in a post box without direct acceptance by a post office employee. Jisau cannot be held responsible for any lost packages, and refunds will not be processed in such cases. If you need expedited handling of the returned packages, please contact us and provide the tracking number for the returned parcels.
Upon receiving the package, we will handle your return within 1-3 business days.
Once we confirm that your package meets our return standards, your refund will be processed to your original payment method. Please allow 10-15 business days for the refund to appear in your bank account; processing times may vary depending on your bank.
At Jisau, our products undergo extensive inspection before reaching our customers to guarantee top quality. Despite this, there may be situations where products sustain damage during transit or due to unforeseen events. Should you receive a damaged product, please refrain from using it and promptly take a photo as evidence. Send the photo to our customer service team, who will swiftly arrange for a replacement shipment. Moreover, please return the damaged product to help us identify and resolve the issue, preventing any future occurrences.
To cancel your order, please contact our customer support representative at support@jisau.com.
- Free cancellation applies to products that have not yet been shipped.
- For products that have already been shipped and received, and are in their original packaging, our customer support representative will provide you with the return address. Please be aware that a 5% fee of the total original order(s) value will be applicable.
- Cancellations made after delivery to the customer will be treated as a returned product case, and our return policy will be applied in this situation.
A price match adjustment may be considered if a customer buys a product and subsequently the price drops for the same item. We will entertain price matches under the following conditions:
- Price matches are valid for reductions that happen within 7 days from the date of your initial order delivery.
- Clearance and Final Sale products do not qualify for price match adjustments.
- Should we approve the adjustment, the price difference will be refunded to your original payment method within 7 to 10 business days.
Upon receiving the returned product in satisfactory condition, the order's price will be refunded to your original payment method within 10-15 business days.
For late or missing refunds: Please start by checking your bank account for the refund. If it hasn't appeared yet, contact your credit card company. Sometimes there's a delay before refunds are officially posted. Next, reach out to your bank as there can be processing time on their end. If you've completed these steps and still haven't received your refund, please contact us.